http://www.eveonline.com/devblog.asp?a=blog&bid=846
Read the link for full details. Finer points include, but not limited to:
[b]New Character Creator Update
Changes to the portrait creation UI to make the process more clear[/b]
We are implementing UI fixes that we hope will resolve the above two issues.
Change 1: Change the “Save” button to “Finalize”. “Save” implies that it is possible to go back and make adjustments later. “Finalize” is just more… final.
Change 2: When players click “Finalize” they will be presented with a dialogue box like the one below. The dialogue box shows the portrait snapshot that the player currently has selected. It makes clear that this is the portrait that will represent the character to other pilots in game and that once the player clicks “YES”, no further changes will be possible. However, if a player clicks “NO” they will be returned to the portrait creator and can continue working on their portrait.
…
A chance to recustomize
We understand that many players proceeded into game under the impression that they could come back and make adjustments later; whilst other players didn’t end up with the portrait they believed they had chosen.
We want to ensure everyone has the portrait of their choice. So now that we have made the UI clearer we will give all characters who have already completed character customization a chance to recustomize. This will be a one-time recustomization to be used during the grace period.
Characters who had yet to complete customization for the first time will not need this recustomization as they will see the improved UI on their first run through the customization process.
When will these changes happen?
Testing is still underway and if all goes well you should expect to see the changes outlined in this blog in the game before the weekend. We will confirm the timing when we know for sure.