I skimmed through it because while I’m glad they decided to address the tragedy, I still believe they’re partially to blame for it and I’ve grown cynical to the point I take everything SyFy says with a grain of salt.
As was mentioned in the comments of the letter, the ratings system we use today is flawed and until we find another way to measure ratings, I’m afraid many good shows on television will get cancelled. What’s more, while the move from Fridays was explained well, the move to Tuesdays wasn’t addressed where it was competing directly with the number one show on television. The move from the off season to prime season was also not addressed.
Now, I also realize that SyFy isn’t solely to blame, as I’ve already mentioned in previous posts, there were many things done differently on MGM’s part that are just as responsible.
The letter could have said, “We made our decisions based on the only data we had and our priorities as an entertainment provider; if these results displeased you that is disappointing but we cannot please everyone. We hope you don’t hold the SyFy network solely responsible for handling of the show and the franchise as it was a joint effort.”
Instead the letter cites evidence they want us to consider in their defense, absolving them of all blame and sugarcoating the reasoning for cancellation. I don’t blame SyFy for making a business decision in their interest, but the name change from SciFi to SyFy isn’t insignificant.